Help
Shipping & Returns
Every Fini Fini piece is made to order, in a small run, after you place your order. It means a little more waiting than usual, and a piece that was made for you rather than pulled from a warehouse.
Below is everything you need to know about pre-orders, delivery and returns. If your question isn't answered here, try the FAQs or write to the studio.
Pre-orders
Made for You, Then Sent
Everything on the site is sold on pre-order. Your piece is made once you order it and dispatched within 8 weeks.
- You orderPayment is taken in full when you order, and you'll receive an email confirming your piece, size and colour.
- We make itYour piece is cut and sewn as part of a small run. The expected dispatch window is shown on each product page.
- We send itYour order leaves the studio within 8 weeks, often sooner. We'll email you a tracking link the day it ships.
- Changed your mind?Cancel any time before production starts for a full refund. Just write to us with your order number.
Delivery
Where We Ship
We ship to Ireland, the United Kingdom and the European Union. The delivery cost for every order is shown at checkout before you pay.
Tracking
You'll receive a tracking link by email as soon as your order is dispatched.
Changing your address
Moving before your order ships? Write to us with your order number before dispatch and we'll update it.
Customs and duties
Orders to Ireland and the rest of the EU have no customs charges. Orders to the UK may be subject to import VAT, duties or a carrier handling fee. These are set by UK customs and paid by the recipient on delivery.
Delayed or missing parcels
If your tracking hasn't moved in five working days, let us know and we'll follow it up with the courier.
Refused or returned parcels
If a parcel is refused or can't be delivered and comes back to us, we'll be in touch. We can resend it once the delivery charge is paid again, or refund the order less the original delivery cost.
Returns
14 Days to Decide
If a piece isn't right, you can return it, pre-orders included. You have 14 days from the day your order arrives to let us know, then a further 14 days to send it back.
Return postage is paid by you. Please use a tracked service, as we can't refund a parcel that doesn't reach us.
- Write to usContact the studio within 14 days of delivery with your order number, the piece you're returning and why. We'll reply with the return address.
- Pack itFold the piece into its original packaging, with the swing tags still attached.
- Post itSend it by tracked post within 14 days of telling us, and keep your proof of postage.
- Your refundOnce your return reaches the studio and has been checked, we refund your original payment method within 10 working days.
The Small Print
Returns in Detail
Condition
Pieces must come back unworn, unwashed and unaltered, free of make-up, perfume, deodorant and pet hair, with all swing tags attached. Returns that don't meet these conditions will be posted back to you.
Refunds
Refunds go back to your original payment method. We refund the price of the piece, plus the standard delivery charge if you're returning your whole order. Your bank may take a few extra days to show it.
Exchanges
Because every piece is made to order in a limited run, exchanges depend on what's left. Write to us before sending your return and we'll check whether your new size is available. If it isn't, you can return your piece for a refund instead.
Faulty or incorrect pieces
Please check your order when it arrives. If a piece is faulty, damaged or not what you ordered, write to us as soon as you can with your order number and a photo. We'll arrange a repair, replacement or full refund, and cover the postage. This doesn't affect your statutory rights.
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